You can find answers to most of the frequently asked questions here
Of course, you are welcome to contact us if you do not find the answer you seek below.
Arriving and parking
There is a carparking, bus stop and bicycleparking at the museums main entrance. In the car park there is space for approx. 100 cars, plus 2 spaces reserved for disabled drivers, 14 charging stations for electric cars from E-on and Spirii and space for 2-3 buses. Other parking spaces are available in the vicinity.
Bring your own food
All year round you are welcome to bring your own food and drink to our indoor lunch area or enjoy your meal outside in the open air picnic area, where there are tables and benches for general use. There are also tables and benches under cover at the children’s playground.
Our café, MS Smag, also offers an exciting new seafood menu every season.
Disabled access
There is a lift to the entrance door by the main museum steps. All the museum’s exhibitions are on a single floor except for the Aquarium, which is accessible by ramp. A wheelchair lift in the entrance hall gives access to MS Smag. The Sealarium is on the same level as the exhibitions, and there is a lift to the Sealarium underwater observation area and the Wadden Sea seals exhibition. A network of landscaped paths in the museum’s open-air exhibition area will guide you round the entire exhibition. Off the path, you may have difficulty in accessing some of the buildings.
Wardrobe
Lockers are available near the museum’s lunch room.
Dogs/pets
Dogs are welcome, but must remain outside in the Maritime Open Air park, where they must be kept on a leash. In the Maritime Open Air park there is also a ‘dog park’, where your dog may be left fastened to a hook while the family explores the indoor exhibitions. You can leave a bowl of water with your dog while it waits.
Please remember to tidy up after your dog! Poop bags are available in dispensers distributed around the Maritime Open Air park.
Guide dogs and service dogs are allowed inside the museum.
Payment cards
We accept payment with Dankort, Visa, Eurocard, MasterCard, American Express, Diners, JCB, and Maestro.
Museum shop
The museum shop has many fascinating souvenirs for children and adults alike. We have a varied selection ranging from maritime textiles to cuddly toy seals. The products in our museum shop reflect our focus on sustainability and fair trade. The museum shop is located adjacent to the information desk, and you are welcome to visit the shop without buying a ticket to the museum.
The entrance lobby and information desk
The lobby adjoins the main entrance, information and ticket sales counter. It is your first encounter with the museum. It is also the museum’s heart, where you will find many skeletons of sea mammals, with new encounters available wherever you look.
At the information desk you can not only buy tickets to the museum, but also to our events. And we will do our best to help – whether you need to know the next bus time, need help finding a particular book, or have questions about any of the exhibitions. Near the information desk you will also see our large information display, showing the day’s programme of events and other useful information.
Gift cards
Gift cards for use in the museum can be bought at the information desk.
